FAQs

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Popular Questions

Delivey Questions

Do you operate only in Nairobi ?
Mushale investment is operational countrywide
Do you offer delivery services?
We deliver your ordered product on your premises
Incase of delivery am I charged more?
Free delivery only in Nairobi and its environment

General Questions

I am not getting any reply from Your Company
You can call us via 0707540808/0702269483
Which type of goods do you sell ?
We sell all households goods
Where are we located?
Mushale Investment is located in Nyahururu
How can I track my order?
We will update you on the status of your order via email on the progressive stages. Once the status of the order is shipped you can track its whereabouts using the tracking number on this link
Are there any hidden costs or charges if I order from Mushale Investment?
There are no hidden costs or charges when you order from Mushale Investment. All costs are 100% visible at the end of the checkout process.
How can I return my product?
Step 1: Log your return request
  1. Call our customer care at +254 707540808 or click on the following link and fill the form.
Step 2: Pack your product
  • Pack your product according to the return conditions.
  • Include all tags, accessories or free gifts you received
Step 3: Return your product
  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off: Please drop your package at the chosen place following the given instructions (no shipping charges will apply).
How do I pay on Mushale Investment?
You can choose from the different payment methods available on Mushale Investment. Please find below the list of available payment methods:
  • Cash On Delivery (easy and simple at your doorstep)
  • Credit/Debit Card
  • Mobile Money
You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.
How do I place an order in Mushale Investment?
Shopping on Mushale Investment is easy! Once you have found the product you want to buy, just follow the steps below:
  • Click on 'buy now', to add this product to your cart,
  • Click on 'cart' in the top right corner,
  • Register/Login into your account by entering your email and password,
  • Enter your shipping/billing information,
  • Choose your preferred payment option,
  • Click on 'Confirm order' to proceed to the payment portal and complete your order.
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. For any inquiries contact our Customer Service Call Center at +254 707540808 or click on the following link and fill the form.
Do I need an account to shop on Mushale Investment?
No, you don’t need to have an account already created. You can create one on the spot, once you’ve found the product you want to buy. Alternatively, you can log-in with your Facebook account.
Are all products on Mushale Investment original, new/unused and genuine?
Yes, We are committed to offering our customers 100% genuine and original products.

Pre-sales Questions

Can I return any good incase of fult ?
All our goods have a six month warranty to all our esteemed customers
What will be included in my purchased products?
Your receipt and any after-sale services
Chat directly with a Megnor Guru for immediate answers to your questions.
Reach us by email any time! We’ll do our best to respond as quickly as possible.
Talk to us directly for additional help immediate answers to your questions.
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